Warranty
Warranty Period
Every pre-owned watch has been inspected by our watchmaker before listing, and will each include a 12-month in-house warranty from the date of purchase.
Items covered
- Mechanical or electronic defects in the movement (automatic, manual winding or quartz) which affect timekeeping or listed functions
- Date, day, chronograph, power reserve and other listed complications failing to operate correctly
- Parts and labour for repairs carried out by our appointed watchmaker
- Timekeeping accuracy outside normal tolerance for the movement type
Items not covered
- Accidental damage, impact, drops or crushed or cracked crystals
- Water damage, including after a pressure test has lapsed. Pre-owned watches are not guaranteed water resistant unless stated in the listing
- Scratches, dents, wear on case, bezel, crown, dial, hands or bracelet, and normal cosmetic ageing
- Leather straps, rubber straps, gaskets, and other consumable parts
- Battery replacement for quartz models are not covered
- Damage from unauthorised opening, repair or modification, or servicing by anyone other than us or our approved watchmaker
- Magnetisation
How to Claim
- Contact us on our WhatsApp with a detailed description.
- You will receive a confirmation if the issue is covered to arrange assessment in store.
- Repairs typically take between 2 to 6 weeks, depending on the parts availability.
- Repairs are carried out at our Singapore workshop, and you will receive updates throughout the repair progress.
Important Notes
- Keep your invoice or receipt well; it serves as your proof of warranty.
- The Warranty applies only to the original Buyer and is not transferable.
- International Orders–The customer is responsible for the 'shipping cost(s) to us', 'return shipping', and 'any import duties or taxes'.
- Original Manufacturer warranties (eg. from the Brand) are not included with pre-owned watches unless explicitly stated in the listing.
- Brand Service Centres may decline to service some pre-owned watches where a watch has been serviced by 3rd party watchmaker, polished, modified with custom gem setting or had parts replaced. This will be disclosed in the listing.