FAQ

Q: How are your products graded?

Unworn – Item has not been used without any signs of wear. Items with original factory stickers will be indicated in individual listings. Like New – Item has been used with minimal signs of wear Pristine – Item has signs of wear but overall in good condition. Expect to see some hairline scratches. Good – Item has visible blemishes and scratches. Will indicate significant flaws in individual listing. Fair/Fine – Item is worn and clearly needs refinishing. Will indicate significant flaws in individual listing.

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Frequently Asked Questions

General Help

Where is your store location and what are your operating hours?

Our physical store is located in Singapore at 390 Victoria Street, Golden Landmark #02-44 S(188061)

Open for Walk-ins:

Mon to Sat - 12pm to 6:45pm
Closed on Sun and Public Holidays

How are your products graded?

Unworn – Item has not been used without any signs of wear. Items with original factory stickers will be indicated in individual listings.

Like New – Item has been used with minimal signs of wear

Pristine – Item has signs of wear but overall in good condition. Expect to see some hairline scratches.

Good – Item has visible blemishes and scratches. Will indicate significant flaws in individual listing.

Fair/Fine – Item is worn and clearly needs refinishing. Will indicate significant flaws in individual listing.

Shipping

How long will it take to receive my orders?

Once payment for the item is made, local orders will be ready for pick up in-store by the next working day. International orders typically range between approximately 5-12 business days based on shipping distance and customs variables. For more detailed information, please read our shipping policy.

Are my packages insured?

Any timepiece orders with a minimum value of $100 USD will be insured. Items above a certain value might not be fully insured due to exclusive limitations and varies from country to country. Read more about tampered and damaged packages here.

Do you ship worldwide?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more detailed information, please read our shipping policy.

Public Apology

Following an investigation by the Competition and Consumer Commission of Singapore ("CCS"), Martin Luxury Pte. Ltd. apologizes for procuring fake positive reviews which were posted on one or more online review platforms. We recognize that our conduct is an unfair practice under the Consumer Protection (Fair Trading) Act because fake reviews can mislead consumers and undermine their ability to make informed purchasing decisions. We regret our conduct and have taken corrective measures to remove the fake reviews and prevent such conduct from recurring.

Update: In cooperation with the CCS, we have audited our Google Business Profile and removed non-genuine reviews. Our team remains fully committed to authenticity, transparency, and upholding the trust of our clients.