Martin Luxury Pte Ltd offers FedEx Standard 3-4 business day’s delivery shipping on all orders. Please note that due to the nature and value of the products we sell, all packages will require an adult signature at the time of delivery.
Our preferred method of shipping is via FedEx. Alternate shipping options and methods are available upon request. All packages shipped via Martin Luxury Pte Ltd are fully insured against loss, theft and damage during transit. Before signing please inspect the package to ensure it has not been tampered with or damaged.
Shipping to an address other than the billing address
Due to the heightened risk of fraudulent activities associated with credit card purchases of high end luxury items such as watches and jewelry, we prefer to ship all packages to the billing address. However we recognize the necessity for customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped to an address different than your billing address, we will require an "alternate shipping address" be added to file with your credit card company. This is a very routine and simple process which should take only a few minutes.
1. Call your bank customer service telephone number; the telephone number is on the back of your credit card (usually toll free).
2. Ask the customer service representative to add an "Alternate Shipping Address to File" and give the representative the address you'd like to have us ship the watch to.
This security procedure benefits and protects both the consumer and Martin Luxury Pte Ltd from potential fraudulent orders. This procedure tells us that the cardholder has authorized us to ship the watch to an address other than the billing address.
Please be aware of the prevailing import tax that customs will charge based on the amount declared. Please contact us to clarify should there be any questions.
Goods and Service Tax (GST)
Goods are sold under GST Gross Margin Scheme (GMS). Both the seller and buyer cannot claim any input tax on the goods.
If your purchased item is currently in stock, we will ship the item within 1 to 2 business days after the order is verified. You will be notified of the shipment as well as the tracking number by email or phone.
Under certain circumstances, due to the volume of orders we receive or due to the item being a non-stock item, an item will be out of stock. If this happens, we will notify you by email or phone in a timely manner. If you have already been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged. Refunds will be issued by the same method as the original payment.